All of our members supply hardware for all windows and doors and they will have their own guarantees for each product.

Members of Independent Network are held to strict professional standards about the quality of product that they install and the way in which they work.  These standards are regularly reviewed to ensure that customers get the best experience possible and enjoy the highest quality products.  We are so confident in the quality of VEKA windows, doors and conservatory frames, that we provide a 10 year fully insurance backed guarantee for every installation.

The Independent Network Insurance Backed Guarantee is provided through your installer and covers the VEKA windows or doors for 10 years.  In the unlikely event that your installer ceases to trade during the guarantee period, you remain covered for the 10 years through Independent Network. 

Your Insurance Backed Guarantee is in place from the time you place your order and provides deposit protection.  For more information about what is covered, please contact us on 0800 800080. 

Members UPVC Windows are usually backed up with a 10-year insurance backed  guarantee which gives you complete peace-of-mind.

Every Independent Network member must offer every customer our comprehensive ten year insurance backed guarantee on installations of UPVC Windows, new doors, or Conservatories. This ensures that your installer's guarantee lives on, even in the unlikely event that your Independent Network member should cease to trade.

Not necessarily. Firstly, the guarantee is given by Independent Network rather than the installation company and secondly, our guarantee is supported by an insurance policy in our name (ING’s named under Network VEKA), which covers liabilities under the guarantees we give.

Yes, where a member asks for a deposit or stage payments, you will be offered a separate guarantee to cover these payments. These are also insurance backed and are intended to cover deposits and stage payments for up to 3 months from date to order.

Our guarantee will not pay more than the contract price you agreed with the original installer plus an amount for the surveyor’s charges. You agree to pay £100 per item.

Yes, the guarantee is subject to a number of restrictions which are set out in full in the terms and conditions that can be found here.

If you have paid a deposit and your installer goes out of business before starting work on your installation, Independent Network will either arrange for another installer to carry out the work or will pay towards the amount of your deposit. (Up to 25% of the installation or £10,000 whichever is lower).

Independent Network is not able to arrange for another installer to carry out the work.

If you have ordered a porch, sun room or conservatory and paid one or more staged payments and your installer goes out of business before completing your installation, Independent Network will either arrange for another installer to complete the work or will make a payment towards the staged payments you have made.

Independent Network will arrange for another installer to complete the work as part of your Staged Payment Deposit. If you have paid less than 50% of the contract price originally agree, by way of stage payments, you are responsible for paying the difference between what you have paid and the contract price or if you have paid more than 50% of the contract price originally agreed, by way of staged payments, you are responsible for paying 50% of that contract price.

Independent Network will arrange for another installer to carry out the work as part of your Staged Payment Deposit. If you have paid less than 75% of the contract price originally agreed, by the way of staged payments, you are responsible for paying the difference between what you have paid and the contract price or you have paid more than 75% of the contract price originally agreed, you are responsible for paying 25% of that contract price.

If you installer goes out of business after the site is prepared, but before the frames and roof are delivered the Independent Network will repay the total amount you have paid to that stage or 50% of the contract price originally agreed, whichever is the lesser.

If your installer goes out of business after the frames and roof are delivered but before the installation is compete, Independent Network will repay you’re the total amount you have paid to that stage or 75% of the contract price originally agreed, whichever is the lesser.

Normally 4 months from the date of order, the Staged Payment Protection normally lasts for 4 months from the date of order.