Knowledge hub

Are the mechanisms for the windows guaranteed?

All of our members supply hardware for all windows and doors and they will have their own guarantees for each product.

Members of Independent Network are held to strict professional standards about the quality of product that they install and the way in which they work.  These standards are regularly reviewed to ensure that customers get the best experience possible and enjoy the highest quality products.  We are so confident in the quality of VEKA windows, doors and conservatory frames, that we provide a 10 year fully insurance backed guarantee for every installation.

The Independent Network Insurance Backed Guarantee is provided through your installer and covers the VEKA windows or doors for 10 years.  In the unlikely event that your installer ceases to trade during the guarantee period, you remain covered for the 10 years through Independent Network. 

Your Insurance Backed Guarantee is in place from the time you place your order and provides deposit protection.  For more information about what is covered, please contact us on 0800 800080.